Return and Refund Policy

Return & Refund Policy

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unworn, with tags, and in its original packaging. You must also provide proof of purchase.

To start a return, please contact us at Drivonsupply@gmail.com. Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.

Approved returns should be sent to the following address:
2400 Brookwood Dr
Fort Collins, CO 80525
United States

If your return is accepted, we will provide a return shipping label and instructions.

Shipping-Related Issues (Important)

Issues related to loss or damage during transit are handled separately from standard returns and are governed by our Shipping Policy.

  • We are not responsible for lost or damaged items during shipping unless shipping protection was purchased.

  • Shipping protection claims for lost or damaged items must be submitted within 14 days of delivery.

  • Lost items must be confirmed as lost by the shipping carrier.

  • Damaged items may require photo evidence and return of the item before a replacement is issued.

  • Approved shipping protection claims will result in a replacement item, not a refund.

Please refer to our Shipping Policy for full details.

Damaged or Incorrect Items (Non-Shipping Related)

If you receive an item that is defective or incorrect due to our error, please contact us immediately upon receipt so we can evaluate the issue and make it right.

Stolen Packages

We are not responsible for stolen packages, including orders marked as “delivered” by the carrier. This includes situations where shipping protection was purchased.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items

  • Gift cards

  • Perishable goods

  • Custom or personalized products

  • Hazardous materials or flammable goods

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at Drivonsupply@gmail.com